Volunteer and Operations Manager Position Description
The Limb Preservation Foundation (LPF) is a successful Denver-based nonprofit organization seeking a passionate professional for the newly created role of Volunteer and Operations Manager. We serve individuals at risk of limb loss in the Rocky Mountain area with financial, emotional and educational resources.
The Volunteer and Operations Manager will develop and lead a volunteer program aimed to enhance and extend the impact of financial assistance we provide to low-income patients at risk of limb loss. Through our Patient Financial Assistance program, we provide mini-grants for mortgages/living expenses for low-income patients in treatment for limb-threatening conditions. The purpose of this position is to assemble and deploy a volunteer workforce who can help connect patients with services that help bridge gaps in resources beyond what we provide. These resources may include connection with other nonprofits, providing tools and/or direct help to assist with insurance matters and addressing other resource gaps as well as related activities.
In addition, this individual will engage with outreach activities and manage administrative tasks for the organization.
The Volunteer and Operations Manager will divide their time between programming (40%), volunteer management (25%), outreach (15%), administration (20%). The Volunteer and Operations Manager is a team player who shares our passion of providing services to help patients navigate a myriad of challenges they face with a limb-threatening illness.
We are looking for a candidate who is hard-working, resourceful, and a problem-solver who can handle multiple tasks at once. As an organization, we value initiative and openness; there is no job too big or too small for any LPF team member. This individual may have a background in healthcare, social work, volunteer management, operations or a related field. Through past work experience, s/he will have a track record of improving programming, building volunteer coalitions and/or advancing organizational capabilities.
Responsibilities and Specific Duties:
• Develop a comprehensive volunteer program focusing on recruitment/management of a specialized group of volunteers who – through volunteer skills/talents – can enable us to extend impact of the services we provide. Specific types of volunteers will include social workers, insurance experts, healthcare navigators, nurses and related individuals who can provide additional resources and assistance to patients we serve.
• Develop and maintain a comprehensive recruitment, orientation, training, retention, and recognition plan for volunteers.
• Maintain complete and accurate records including creation of reports documenting services provided to the community as well as volunteer policies, procedures, position descriptions, etc.
• Recruits volunteers through allied health partners, educational institutions and other non-profit groups;
• Manages and facilitates exhibits, exposure at health fairs and similar gatherings.
• Responsible for donation entry and acknowledgements.
• Manages/troubleshoots administrative access to all document and system technologies and platforms.
• Maintains policies, board terms, internal operations manual, BOD handbook and related items.
• Helps plan logistics for outside meetings.
• Provides database reports to LPF’s outside accountant, furnishing reports/information needed to produce monthly financial reports (i.e., generate donation reports, download/code credit card bills, download/code merchant reports).
• Participates and assists with special events.
Other Required Skills
• A minimum of 3-5 years of professional work experience.
• A bachelor’s degree is required for this role.
• Resourceful and resilient, with creative problem-solving abilities.
• Professional and clear communication (oral and written).
• Willing to assist with diverse organizational needs.
• Proficient at Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Outlook, and Teams.
• Ability to work effectively in a small, fully remote nonprofit organization.
• A deep commitment to the mission and values of the Limb Preservation Foundation.
• Tech-savvy with database management and integrations.
• Nonprofit experience or 501(c)(3) knowledge is strongly desired, but not required if the right candidate is willing to learn.
• Highly organized.
• Spanish language fluency is a desired, but not required, skill.
To Apply: Include resume and a cover note that describes how your past experience would be a match for this role. Provide reference contact information for 3-5 references with 2 being past supervisors. References will not be contacted without your prior permission. Candidates who do not provide complete applications will not be considered. Employee probation period is six months from start date. Email materials to firstname.lastname@example.org.
Compensation: The annual salary range is $50,000 to $60,000, commensurate with experience and fit with position description.
Benefits: 401k retirement plan with a competitive employer match, PTO, holiday pay, 100% REMOTE FROM THE DENVER FRONT RANGE (i.e., must reside in the local area), professional education allowance, computer and printer provided.
Reports to: Executive Director